Community Guidelines

This community exists so that people who are walking through pain, confusion, loss, or transition can share honestly and support one another. It is a space for connection, not performance. You do not have to be healed to be here. You do not have to have answers. You just have to be willing to show up as you are.

We welcome every emotion: grief, anger, confusion, hope, fear, joy, numbness. There are no wrong feelings here. If you are struggling, you belong. If you are thriving, you belong. If you are somewhere in between, you belong.

This is a peer community, not a therapy service. The connections formed here can be profoundly healing, but they are not a substitute for professional mental health support. We will always signpost you to professional services when appropriate.

Speak from your own experience. Use "I" statements rather than telling others what they should do. Share what has helped you, not what you think someone else needs.

Respect confidentiality. What is shared in this community stays in this community. Do not screenshot, share, or reference another member's posts outside this space without their explicit consent.

Be gentle with others and with yourself. Everyone here is carrying something. Assume good intent. If a post upsets you, take a breath before responding. If you cannot respond with kindness, step away.

Do not offer medical, legal, or financial advice. You are not their doctor, solicitor, or accountant — even if you are one in real life. Instead, encourage people to seek appropriate professional support.

Protect your own boundaries. You do not owe anyone your story. Share only what feels safe. Step away when you need to. Your wellbeing comes first.

Content that encourages self-harm, suicide, or self-destructive behaviour of any kind. This includes sharing specific methods, romanticising self-harm, or framing harmful actions as solutions.

Hate speech, discrimination, or targeted abuse based on race, ethnicity, religion, gender, sexuality, disability, or any other characteristic.

Bullying, harassment, intimidation, or personal attacks — whether directed at a member or at someone outside the community.

Promotion of illegal activity, substances, or dangerous practices.

Spam, commercial promotion, recruitment, or any form of solicitation.

Graphic or explicit descriptions of violence, abuse, or trauma that could be triggering to other members. You may reference your experience, but we ask you not to include graphic detail. If in doubt, use a content warning.

Any attempt to establish private therapeutic relationships with other members, including offering to be someone's counsellor, therapist, or healer.

If our moderation system — whether human or AI-assisted — detects that you may be in acute distress or crisis, we will activate what we call a care state. This is not a punishment. It is not a flag. It is a gentle intervention designed to make sure you are safe.

When a care state is activated, you will see a support banner with crisis helpline information, including Samaritans (116 123, free, 24/7), Shout (text SHOUT to 85258), and NHS 111. You may also receive a direct prompt asking how you are and whether you need support.

We will never contact emergency services on your behalf unless we believe there is an immediate and serious risk to life. In that exceptional circumstance, we are legally and morally obligated to act. We would always try to communicate with you first.

If you are struggling, please reach out. You do not have to use this platform to get help. Samaritans are free on 116 123, 24 hours a day, every day.

Any member can report a post they believe breaches these guidelines. Reports are confidential — the author of the post will not be told who reported it.

Reported content enters a moderation queue and is reviewed by a human moderator. We aim to review all reports within 24 hours.

Possible outcomes: the content is approved (no breach found), the content is removed (breach confirmed), or the content is edited with the author's agreement.

Repeated breaches may result in temporary or permanent removal from the community. We will always explain our reasoning and offer the member the opportunity to respond.

We use AI-assisted moderation to detect content that may indicate crisis or harm before it is reported. This is not censorship — it is care. No automated system will ever permanently remove content without human review.

My Soul Purpose is registered with the Information Commissioner's Office (ICO) and complies with UK GDPR and the Data Protection Act 2018. Your data is processed lawfully, stored securely, and never sold to third parties.

Under the Online Safety Act 2023, we have a duty of care to protect users from illegal content and content that is harmful to adults. Our moderation policies are designed to meet these obligations while preserving the open, supportive nature of this community.

We are not a regulated health service. We do not provide therapy, counselling, or clinical intervention. We are a self-discovery and peer support platform. We are transparent about this distinction and will always signpost to appropriate professional services.

If you believe we have failed to meet our obligations, or if you wish to make a complaint about how your data or your experience has been handled, please contact us at complaints@mysoulpurpose.co.uk. Our full complaints procedure is available on our website.